Our Terms and Conditions

Orders

Due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers or foliage for one similar in style, quality and value, you can be sure that they'll be just as beautiful. Where our designs include a sundry item such as a vase or basket it may not always be possible to include the exact item as displayed.

We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept most credit and debit card payments, Visa, Mastercard, American Express and PayPal. You may send and pay for flowers over the phone by calling us.

Delivery

 

Local Deliveries ( Delivered by us )

We aim to provide a seamless service. We deliver all local orders within a 10 mile radius of our shop (WF7 7JA) Same day flowers are available on orders received by 13:00 and are often possible after this. We aim to deliver all local orders between the hours of 8:00-16:00 sometimes due to circumstances out of our control we may have to alter these times and will inform the customer accordingly. We do not guarantee a specific time slot for delivery, however we will try to accommodate any requests.

If the flowers have to be delivered by a certain time please contact to add a taxi charge to your order. Wedding and funeral flowers will be delivered by the time requested.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at our earliest convenience, with an additional charge. Celestielle are not responsible for theft or damage of flowers, plants or sundries if left.


National Deliveries - We deliver to Mainland UK by post Tuesday - Saturday 

Next day delivery is available if we receive your order by 12 noon Monday - Friday. Orders received after 12 noon on Friday will be processed the following Monday for delivery on Tuesday. We can not be held responsible for delivery times.

Cancellation

Once your order has been placed, it cannot be cancelled.  In special circumstances we may be able to organise a credit note or refund but this is at our discretion. Please contact us for any order amendments.

Refunds

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.

Returns

Local delivered flowers. Due to the perishable nature of our goods (flower orders) any complaints or refunds will be dealt with on an individual basis. Please call 01226 495097 or email info@celestiellefloraldesign.co.uk with any problems you may have experienced. 

Where Products are being returned to us we advise you to return Products by a secure postal method to the address given to you by our customer services representative and obtain a receipt as proof of returning it to us. If you have difficulties returning the Products, for example, by reason of their size, please contact us to arrange a suitable solution.

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient.